Is there a minimum order?

Caregifters Medical has no minimum. Small orders are fulfilled with the same attention to detail as any other order.

What are your shipping policies?

Orders are shipped to your location of choice by UPS Ground. Overnight and second day shipments are available for an additional charge. Please contact us for this special request.

When can I expect to receive my order?

Stock items for orders received by 10:00 AM will usually ship the same day from our warehouse. Length of delivery time may vary by your location, although you can usually expect to receive your delivery in 2-5 working/business days.

Can Caregifters meet my large practice needs?

Caregifters Medical distributes for most of the major medical product manufacturers from four locations across the country. We have over 10,000 products available for shipment.

What is Caregifters Return Policy?

For missing merchandise, damaged shipments and defective products:

Please report all missing merchandise to our Customer Service Department within 3 days of receipt of your order. Occasionally, cases separate during shipment; missing items should arrive within 1-2 working days

Products damaged in transit should be refused at the time of delivery. UPS will then return the product back to Caregifters Medical Supplies warehouse. Caregifters customer service should be notified immediately so that a replacement order can be expedited.

100% Credit will be given for incorrectly shipped, damaged or defective products. Any notification of missing or damaged products must be made within 3 days of the product delivery. Beyond the 3 day time period, all requests will be denied and the invoice must be paid in full.

Please choose carefully. Some personal care items such as toilet seat risers are not returnable due to sanitary restrictions.

Return Authorization, Dissatisfaction with Products and Credits

If a client refuses a shipment and UPS has to return the product(s), Caregifters will grant a credit for the value of the products only, but not the original freight and/or return freight charges. In addition, Caregifters will assess a 20% Restocking Fee.

If a client wants to return product(s), please call within 3 days of receipt of the merchandise with the date of purchase, invoice or order number, product number and reason for returning the product. The returned products must be unopened and in a resalable condition. Some partial returns are not accepted. Items subject to sanitary restrictions are not returnable.

Caregifters will then issue a UPS Call Tag(s). The cost of the Call Tag(s) will be subtracted from the total credit given for the returned merchandise. Please note that the costs of Call Tags are the “original freight charge” plus a UPS Surcharge of $5.50.

What about backorders?

If your order is placed on backorder, we will notify you with an estimated time of delivery. All backorders will be filled immediately upon receipt from the manufacturer.

Do I have to order online?

Caregifters provides you with many choices to fit your busy lifestyle. We offer Telephone Sales Representatives at

(805) 497-3006 Mon-Fri 8am-5pm PST
FAX: (805) 497-0749
(800) 897-8611 (toll-free).

What if I don't find the item I need?

Simply contact one of our Customer Service Representatives at (800) 897-8611. We have extensive resources available to you at all times.

Some medical supplies and devices are not available through Caregifters Medical Supplies. Items such as diabetic shoes and inserts, specific orthopedic devices that must be measured and fit specifically for you and oxygen tanks/refills require a specialist that is trained (or licensed) and should be obtained through that local specialist.

Security

You are safe shopping here. We have made every attempt to secure our site for your shopping safety. We will not share your name and address with anyone, so your junk mail won't come from us!

What if I have more questions?

Please Email us, or call Customer Service by calling the numbers below.
Our hours are Monday – Friday, 8:30 – 4:30 PST.

(805) 497-3006 Mon-Fri 8am-5pm PST
FAX: (805) 497-0749
(800) 897-8611 (toll-free)